# AI agents for calls and messages

Canonical HTML: [https://agents.chota.by/en](<https://agents.chota.by/en>)

Language: en

For businesses with recurring calls and messages

Answer from your company’s materials, handle enquiries and save conversation outcomes.

Voice · pilot with the Chota team

We set up voice with you: choose a scenario, connect a number and test the calls.

![Mia agent overview: knowledge base, channels, integrations and agent status](<https://agents.chota.by/images/landing/agent-overview.webp>)

The Chota agent workspace.

## More enquiries than your team can handle?

### You can’t answer everyone

A customer gets in touch while your team is busy. An agent handles the enquiry in a connected channel and asks what they need.

### You repeat the same answers

Prices, services, opening hours. Add your company’s materials so the agent can use them in its answers.

### You copy call notes by hand

A transcript and saved task remain after the conversation, giving your team a clear next step.

## Set up an agent for your business.

A workflow for service businesses, appointments, sales and support.

### 1. Create an agent

Describe your company, the agent’s role and the task it helps customers with.

![Agent creation screen: starting company and scenario setup](<https://agents.chota.by/images/landing/create-agent.webp>)

### 2. Add your materials

Upload services, prices and answers to common questions to the knowledge base.

![Agent knowledge base with service, team and frequently asked question documents](<https://agents.chota.by/images/landing/knowledge.webp>)

### 3. Connect a channel

Set up Telegram or a website widget. Request voice setup under Channels → Phone calls.

![Agent workspace with connected channel settings](<https://agents.chota.by/images/landing/agent-overview.webp>)

### 4. Check the result

Test the answers with your own questions. For voice, we test calls and saved tasks together before launch.

## What you get after a call.

The agent takes the call, clarifies the request and saves the outcome. This anonymised example is based on a product demonstration.

### A customer requests a callback

Customer: Could you call me back after five today?

Agent: I’ll save a task to call you back today after 5 pm.

### Call the customer back

Today, after 5 pm

Task saved in the app

This example saves a task and the conversation outcome. Delivery to your CRM or another service is configured and tested separately.

## Ask the agent yourself

Ask about services, prices or appointments and see how the agent handles the conversation.

[Open demo in a new tab](<https://demo.chota.by/>)

## Subscription plus voice minutes

Estimate your agent’s monthly cost. Phone connection and carrier terms are agreed separately.

### Chota

Start using an agent and test your voice workflow.

Subscription: 150 BYN / month.

31 Chotacoins per minute = 0.31 BYN / min

Chotacoins are a voice cost estimate unit: 1 Chotacoin = 0.01 BYN.

Phone number and carrier services are charged separately under the connection terms.

The Chota team arranges the new plan. We launch voice as a pilot with the Chota team: agree on the workflow, configure the connection and test calls.

Call minutes per month: 1000; Voice, Chotacoins: 31000; Estimated monthly total: 460 BYN.

### Enterprise

Implementation around your company’s processes, with support from the Chota team.

Implementation, from: 6100 BYN.

Monthly support, from: 2200 BYN.

- Business workflow configuration
- CRM, knowledge and required integrations
- Quality checks and launch support
- Volume, integrations and deployment on your servers are quoted separately

At 10,000 minutes or more, discuss volume, integrations and terms with our Enterprise team.

## Before you connect

### How do I connect a phone number?

Create an agent, then open Channels → Phone calls. Leave your contact details for setup. The number starts taking calls after configuration and testing with the Chota team.

### Where do the answers come from?

From the instructions and materials you add: services, prices, policies and common questions. Test it with your customers’ questions and set rules for requests your materials don’t cover.

### Can a person take over?

During the pilot, we agree when the agent should stop the automated flow and save a task for your team. Call transfers, notifications and CRM actions depend on your connection and are tested separately.

### What costs extra?

Phone numbers and carrier charges depend on connection terms. Message volumes, custom integrations and deployment on your servers are quoted separately. The calculator shows the subscription and selected voice minutes.

### Can I buy Chotacoins in my account?

They currently express the estimated price on this website. The team arranges the new plan. The calculator does not top up a balance or change an existing subscription.

## Start with one agent.

Add your company’s materials and check the answers. We’ll set up voice together.